For the contractual relationship between Karuna di Katya Waldboth, hereinafter referred to as Karuna, and the consumer, the following General Terms and Conditions apply exclusively in their version valid at the time of the order. All contracts between Karuna and the consumer are generally subject to Italian law. For sales to consumers within the meaning of the Consumer Protection Act, these terms and conditions only apply insofar as other provisions do not necessarily have to be applied within the meaning of the relevant Consumer Protection Act. In particular, for all disputes with the consumer arising from the contractual relationship, Article 66-bis of the Italian Consumer Protection Act (Codice del consumo - D.Lgs. No. 206 of September 6, 2005 as amended) applies, if applicable. Karuna sells its goods free from its warehouse in Chiusa, Italy. The prices quoted are in euros, including the statutory VAT, excluding transport and shipping costs. Unless expressly agreed otherwise in writing, the transport and shipping costs are entirely at the expense of the consumer or the buyer and will be invoiced additionally. The goods remain the property of Karuna until they have been paid for in full. In the case of late payments according to the agreed payment deadlines, the consumer or the buyer, from the date of issue of the invoice until it has been paid in full, shall be charged interest on arrears for the entire period of delay in payment in accordance with Art. 4 and 5 of the D.Lgs. No. 231 of October 9, 2002 in the current version owed.
Misspelling, misprint and miscalculations remain reserved.
The consumer has to declare complaint files because of shipping damage immediately after receive of the goods in a written form to us Karuna, and not later than within 3 days of receipt of the goods. If some deficiency occurs of the goods, the consumer can just demand the exchange of those specific goods for the moment. The consumer has the right to rescind the contract, request replacement delivery or the reimbursement of the purchasing price, if a replacement delivery through Karuna is not possible or combined to disproportionately high effort or the replacement delivery delays over an appropriate period of time.
The consumer has the right to cancel the contract within fourteen days without stating any reason. The cancellation period amounts to fourteen days from the day, on which the consumer or a third party named by the consumer, which is not the carrier, took in possession the last goods. In order to make use of the cancellation right the consumer has to inform Karuna di Katya Waldboth, Caerna 30, I-39040 Velturno, Italy, Tel. +393466912340, info@karunachocolate.it with a clear and unmistakable explanation about the decision to cancel the contract (e.g. a letter sent by post or email). The consumer does not have the right of withdrawal for goods, which can spoil quickly or whose expiration date can quickly be exceeded; goods, which are delivered sealed and for reasons of health protections or hygiene are not suitable for return, as far as the sealing has been removed after delivery.
If the consumer cancels the contract, we from Karuna have to refund all the payments, including the shipping costs, which we received from the consumer, immediately and latest within fourteen days, from the day the notice about the revocation of the contract was received by Karuna. For the refund the same payment method as the consumer has used for the original transaction will be used, unless Karuna and the consumer have both agreed on another payment method. We from Karuna can refuse the refund until we received the goods back.
Complaints and Dispute Settlement
The European Commission provides a platform for out-of-court dispute settlements. This provides European consumers the opportunity to resolve disputes associated with online orders without bringing in the court. The dispute resolution platform is accessible on the following external link http://ec.europa.eu/consumers/odr/ You can only use this service if you live in the European Union and the also the merchant is settled in the European Union.
We from Karuna declare not to be obligated in the participation in such a dispute settlement, though. We from Karuna are endeavoured to find a mutual solution in case of any differences in opinion with our customers.
If you are not pleased with any of our products, please do not hesitate to get in contact with us through info@karunachocolate.it or call +393466912340.